Refund Policy

1. Overview

At Next Point Marketing, we are committed to delivering exceptional digital marketing services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Service Categories

Our refund policy varies depending on the type of service purchased:

• Monthly Retainer Services: Ongoing marketing services billed monthly
• Project-Based Services: One-time projects with defined deliverables
• Consultation Services: Strategy sessions and advisory services
• Ad Spend Management: Paid advertising campaign management

3. Refund Eligibility

3.1 Monthly Retainer Services

- Refunds may be requested within the first 7 days of the initial service period if no work has been delivered
- After work has commenced, refunds will be prorated based on work completed
- Cancellations require 30 days written notice; no refunds for the current billing period

3.2 Project-Based Services

- Refunds available within 7 days of purchase if project work has not begun
- Once project work has started, refunds will be calculated based on percentage of work completed
- Completed deliverables are non-refundable

3.3 Consultation Services

- Refunds available up to 24 hours before scheduled consultation
- No refunds for missed appointments or cancellations within 24 hours
- Rescheduling is available with 24 hours notice at no additional charge

3.4 Ad Spend Management

- Management fees are non-refundable once campaigns are live
- Ad spend paid directly to platforms (Google, Facebook, etc.) is non-refundable
- Unused ad budget may be refunded at our discretion

4. Non-Refundable Items

The following are non-refundable under any circumstances:

• Completed work and delivered services
• Third-party costs (ad spend, software licenses, stock images, etc.)
• Setup fees and onboarding costs
• Custom research and strategy documents already delivered
• Services rendered more than 30 days prior to refund request
• Discounted or promotional services

5. How to Request a Refund

To request a refund, please follow these steps:

• Contact us via email at support@nextpointmarketing.com
• Include your invoice number and detailed reason for the refund request
• Provide any relevant documentation supporting your request
• Allow 5-7 business days for our team to review your request

We will respond to your request within 5-7 business days with a decision. If approved, refunds will be processed within 10-14 business days to the original payment method.

6. Refund Processing

Once a refund is approved:

• Refunds will be issued to the original payment method used for purchase
• Processing time is typically 10-14 business days
• Bank processing times may vary and are beyond our control
• You will receive email confirmation once the refund has been processed
• Partial refunds may be issued for partially completed work

7. Disputes and Chargebacks

We encourage you to contact us directly to resolve any billing disputes before initiating a chargeback with your bank or credit card company. Chargebacks may result in:

• Immediate suspension of services
• Additional fees to cover chargeback costs
• Termination of client relationship
• Legal action to recover costs and damages

8. Service Guarantees

While we strive for excellence, please note:

• We do not guarantee specific results or ROI from marketing campaigns
• Marketing performance depends on many factors beyond our control
• We guarantee quality work and professional service delivery
• Revisions are included as specified in your service agreement

9. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Exceptional circumstances will be evaluated individually, and decisions will be made at the sole discretion of Next Point Marketing management.

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.